Open a product, review the model, storage, condition and price, then select Buy now. Sign in or create an account when prompted, return to the product, and continue to checkout. Confirm your contact details, delivery method, and total amount before submitting the order.

Yes. Sign in or create an account before completing the purchase. Your account connects the order to delivery updates, verified reviews, warranty records, and after-sales support. After signing in, you return to the product you were buying.

We review the order details, confirm stock availability, and prepare the phone for dispatch or pickup processing. If we need extra confirmation, we may contact you through the phone number, email, or WhatsApp provided at checkout.

Use the payment methods shown on the checkout page. Availability can change by order, location, payment provider, and fraud checks, so the checkout page is the source of truth for your current order.

Your order is confirmed after checkout is completed and the payment or order confirmation requirement shown at checkout is satisfied. If a payment is pending or fails, the order may not move to dispatch until it is resolved.

Door Delivery sends the order to the address you enter at checkout. Pickup Station lets you choose a listed station and collect the order there after you receive the collection update. The available options, fee, and location are shown during checkout.

Yes, when Pickup Station is available for your area, select Pickup Station at checkout and choose one of the listed stations. Please use your correct contact details so you can receive collection updates.

Delivery time depends on your city, selected delivery method, payment confirmation, courier movement, and public holidays. Sign in and open My Account > Orders for the latest order-specific delivery progress, or contact WhatsApp support if an update is delayed.

Sign in, open My Account > Orders, and select the order to see its current status and delivery progress. If the latest movement is not visible yet, contact WhatsApp support and include your order number.

You can request cancellation before the order is dispatched or handed to the delivery process. Once the order has shipped or is ready for pickup, cancellation may not be possible and the return process may apply instead.

Contact support as early as possible. Changes are easiest before processing starts. After dispatch or pickup assignment, we may not be able to change the address or station for that shipment.

If there is a verified issue with the phone or the delivered item does not match the order details, contact support quickly with your order number, photos or video proof, and a clear explanation. Keep the phone, accessories, packaging, and receipt in good condition while the case is reviewed.

Refunds are reviewed after the return request is accepted and the phone is inspected. Refund timing depends on the payment method and payment provider. Shipping fees, rejected returns, or damage outside the covered issue may affect the refund decision.

The applicable warranty period and coverage are shown on the product page and order details. Warranty support focuses on verified functional faults that are not caused by misuse. It does not cover liquid damage, physical damage, unauthorized repair, missing parts after delivery, software tampering, or normal battery wear unless the order terms say otherwise.

Sign in, open My Account > After-sales Service, choose the completed order, and submit the issue with supporting photos or video. The order number, purchase date, and product details are attached to the service ticket.

Renewed phones are inspected, cleaned, tested, and prepared for resale. Refurbished phones may also have repaired or replaced parts before completing the same functional checks. Always read the product page for the exact condition, storage, color, battery note, accessories, and product-specific comments before ordering.

Where network status matters, we aim to show it on the product page. If you need a specific SIM/network confirmation before buying, contact support with the product link before checkout.

Use WhatsApp support for order questions, delivery changes, warranty cases, or product checks before buying. For email support, contact support@dbg.com.ng.